SYSTEMS ENGINEERING

Since its founding in 1989, QuTech has been providing clients with Systems Engineering support. As our clients' needs have evolved, QuTech's services and capabilities in the Systems Engineering area have grown and matured. QuTech's Systems Engineering Practice covers both Enterprise Architecture Planning and System Development Lifecycle support services.

Enterprise Architecture Planning

QuTech has successfully worked with a number of our clients in establishing and detailing their Enterprise Architectures in compliance with federal enterprise architecture frameworks and guidelines. Organizations that are launching EA initiatives can benefit from our experience in enterprise modeling and business case analysis. For agencies with mature EA plans, QuTech's experience with IT portfolio management and business process reengineering is especially useful where the focus is now on implementation and execution of the Enterprise Architecture. QuTech can provide the overall portfolio and program management to assure the Government of a successful deployment.

System Development Lifecycle

QuTech's System Development Lifecycle support starts with the feasibility studies and requirements documents that are needed long before budgets can be prepared and code can be developed. We can also successfully provide the software development support that is needed once the application requirements are defined. For larger efforts, QuTech brings a wealth of experience in providing requirements management, independent verification and validation (IV&V), quality assurance, testing, and configuration management.

 

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SYSTEMS OPERATION & MANAGEMENT

The Systems Operations & Management (SOM) Practice Area includes all of QuTech's LAN/WAN and IT Infrastructure Support functions such as Network Administration, Technical Support, Helpdesk, and IT Security. Our support teams apply industry best practices, innovative support methodologies, and the latest tools and technologies to provide first class support to our customers, both on site and remotely.

With quality and customer satisfaction as our primary goal, we support users nationwide from centralized Helpdesk and Call Center environments, achieving customer satisfaction scores that are consistently above 90%. Our experience and expertise supporting Service Level Agreements and structured delivery methods on Performance-Based contracts provide the foundation we use across all of our projects to maintain the highest quality service and support to the end user.

QuTech provides support at the customer site and from the QuTech Corporate HQ in the following areas:

  • Network Design & Implementation
  • Network & Systems Infrastructure Management
  • Network Performance Monitoring
  • Data Center and Server Management
  • Email Administration
  • Network Operating System Management
  • Website Development & Maintenance
  • Web Application Development & Migration
  • Office Automation and COTS Support
  • Help Desk and Call Center Operations
  • Remote and Desk-side Technical Support
  • End User Training
  • Managed Service and IT Outsourcing
  • Custom Software Maintenance & Enhancement
  • Network & System Security Administration
  • Certification & Accreditation (C&A)
  • Vulnerability & Risk Assessment and Mitigation
  • Antivirus and Patch Management
  • Firewall and IDS Administration

 

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IT ACQUISITION AND PROGRAM MANAGEMENT SUPPORT

There are numerous ongoing initiatives aimed at federal acquisition reform. The goals are to accelerate the acquisition cycle, reduce government administrative costs, improve accountability for objective results, shift much of the performance risk to contractors, and manage contract costs/prices within allocated budgets.

QuTech provides a broad range of IT acquisition and program management support services throughout the acquisition life cycle that assists federal agencies in meeting these challenging reform objectives. We partner with the government to provide the technical subject matter experts who assist in defining the agency requirements. We also provide procurement specialists who apply the framework of the Acquisition Life Cycle as defined by documents such as the FAR, ITMRA, GPRA, and GPEA to support the development of an acquisition strategy.

After contract award, we often provide formal Program Management oversight in accordance with PMI/PMP best practices and agency-specific SDLC methodologies. Our extensive experience with performance-based contracting has resulted in a solid reputation for assisting federal agencies in the development and management of performance-based contracting models for various IT service types.

Below is a summary of the typical tasks and deliverables that QuTech provides to its federal customers:

  • Technical Requirements Analysis
  • Acquisition Planning
  • RFP Development
  • Procurement Terms & Conditions
  • Industry Research & Surveys
  • Source Selection Plans
  • Performance Work Statements (PWS)
  • Statement of Objectives (SOO)
  • Performance Metrics & SLAs
  • QA Surveillance Plans
  • Acquisition Streamlining Plans
  • Proposal Evaluations
  • Program Management Plans
  • Post Award IV&V
  • Contract Administration
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